F.A.Q. – Frequently Asked Questions
- Should I place my order online or, message you via the Contact Us page or phone to ask for a final quote?While the components you buy can be put in the online shopping cart and can be paid securely online we recommend that you place a request for a quote for the items you want to buy in our Contact Us form or call as on the phone.
If you place the order online we still need to quote you additionally for you shipping. Since shipping products in the solar industry is a very fine business we want to make sure you are ordering what you need and we are selecting the right shipping for you. Both the Contact Us page and a phone call are a good way to call us for request of a final quote. - You have products that are marked as not in stock and that the delivery for them is around 7 weeks. Why is that?
Some of our products, mainly because of our very low prices, are on high demand and we can not get enough to keep in stock. We are doing our best but many of these products are being ordered by our client before they arrive in our warehouse. - Who is E-Junkie.com? We see their web address (URL) coming up when we add products to our cart and checkout.
E-Junkie (E-Junkie.com) is a payments system provider, authorized by PayPal and Google Checkout to provide secure solutions connected with their secure payment networks. - We notice payments are done through PayPal and Google Checkout, is this secure?
Yes. PayPal and Google Checkout both provide established payment infrastructure that is very secure. One of the great benefits of us using these systems for you is that since PayPal and Google take over the the whole process of payment authorization and processing, we the merchant never see your account or credit card details. We are notified about the payment, we get the payment, we see the shipping address and your name so we know where to deliver but never your account details. - When we ask for sizing of our order, an official offer and wire payment instructions the document mentions the company UniActiv LLC. Who is UniActiv LLC?
The business under the service name SolarMaxDirect.com is owned by UniActiv LLC and operated by it. UniActiv LLC is a State of Georgia LLC. All business conducted under the service name of SolarMaxDirect.com is business of UniActiv LLC. All invoices, offers, payments are made with UniActiv LLC.
If you have questions that are not answered here please feel free to use our Contact Us page and form to submit your questions. You are strongly encouraged to ask questions and comment on our website and service.
SolarMaxDirect.com – Solar Max Direct Dot Com